This next contract was for a smallish startup located in the same complex as NetScape (remember them?). It later become part of Google’s main Googleplex where I would end up later. Silicon Valley can be a small town.
Anyway, here I produced a variety of materials to document and market Helpstream (formerly Pathworks)—a Web-based service businesses could use to host their own collaborative customer support and social community network. Think web-based ticket management that integrates a knowledge-base managed by a support team, then loops in the community for added input.
Pathworks is an early example of companies moving to SAAS (Software as a Service)—a model Salesforce made popular in 2000. In fact, Salesforce was eventually a Helpstream competitor of sorts and won out in the end. Helpstream folded in 2009.
I unfortunately don’t have any screenshots of the product, nor did I manage to hold on to any documentation. But as with other clients, I did a variety of customer-facing projects: